12 questions any good web design company should ask before starting work on your website

April 19, 2024

If you’re a business owner with a website, here is a question…

How many new leads and/or sales has your website brought in during the past week, the past month, or the past year?

If your website is bringing in a significant amount of new business on an ongoing basis, you are in the minority. Most small business websites are almost worthless as a marketing tool because they’ve been built by designers or programmers who know very litle about marketing.

On this point, (and as a sidetrack before I get into the 12 questions mentioned in the heading) I was approached by a client this week who needs help to get his website ranking higher in Google. I had a look at the site and saw a massive problem. The site is built using a content management system, which doesn’t allow meta tags to be added to each page. This means the title of every page on the site is the company name… nothing else. This site contains a large number of products, each of which people could be searching for in Google. But they won’t find this website because of its non-existent meta tags.

Now, the programmer who built this website is obviously very talented as a programmer. He has custom-built a content management system. But while the site is technically brilliant, sadly, it’s almost worthless in terms of marketing the company’s business on the Internet. 

So, bearing this in mind, before I agree to build a website for a client, I need to be sure in my own mind that the site I build will actually be a valuable investment in terms of bringing in new business. Otherwise, what’s the point of building it?

Here are the 12 vital questions…

 The answers will help me to determine, first , whether the business actually needs a website (not every business does) second, what type of site they need, and thirdly, what sort of ongoing internet marketing strategy they need.

1. How do you acquire new customers or clients now?
2  What is your business plan? Specifically, what is your Mission Statement? What do you deliver to your clients/customers above and beyond “quality at a fair price”?
3. How do you keep in touch with your current customers?
4. What’s your most profitable product or service?
5. Do you have any underused capacity that you’d like to scale up?
6. What causes you the most aggravation or frustration in your business?
7. If you already have a website and/or email marketing strategy, how is it working?
8. Where do you want your business to be in 3 months, 6 months, 1 year, 5 years from now?
9. What is the “Lifetime value” of a new customer or client?
10. What is the profile of your “Ideal Customer”?
11. Do you have an advertising budget?
12. What is your current return on ad spend?

These are vital questions, which every business owner should know the answer to. It’s my job, if they hire me to help them market their business, to ask these questions and then offer the right solution, based on the answers.

2 thoughts on “12 questions any good web design company should ask before starting work on your website”

  1. Content management systems are great. But why waste valuable time building and maintaining your own system when there are a number of great open-source systems available that have all the functionality required.

    I have a similar list of questions for my clients – but sometimes I find it hard to get the client to answer.

    Should I just keep at it till they produce the goods, or just let it go?

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